Service Overview
By using our services or placing an order with Yola Hikers, you agree to the following terms and conditions. These terms apply to all purchases and communications.
Placing an Order
All orders must be confirmed by our team before processing. Orders are subject to availability and may be modified or canceled in rare cases due to stock limitations or delivery issues.
Payment Method
We accept only Cash on Delivery (COD). You must pay the exact amount in cash to the delivery personnel at the time of receiving your order. We do not accept bank transfers, credit cards, or online payments.
Customer Responsibilities
As a customer, you agree to:
- Provide accurate order and delivery information
- Ensure someone is available to receive the order and make payment
- Cooperate with delivery agents in a timely and respectful manner
Orders that are refused or repeatedly returned without cause may not be accepted in the future.
Product Availability
We aim to keep our product list updated, but items may occasionally become unavailable. In such cases, we will notify you promptly and may offer a substitute or refund.
Delivery and Shipping
Our shipping partners handle delivery. Delays may occur due to factors beyond our control. Please refer to the Shipping Policy for detailed timelines and delivery guidelines.
Returns and Exchanges
If an item is incorrect, defective, or damaged, it may be eligible for return or replacement. Please refer to our Returns and Refunds Policy for full details.
Changes to Terms
We may update these terms occasionally. Continued use of our services constitutes acceptance of any new terms.
Contact Us
For questions regarding terms, orders, or service conditions:
[email protected]